Unable To Uninstall Team Server? Here Is How To Do It Manually

Description

In order to uninstall Team Server, all you have to do is open Control Panel and run the Windows Uninstaller. That said, there are some situations that might cause the following an error similar to this one:

0x80070643 – Fatal error during installation.

[2EE0:20C0][2024-03-22T09:31:45]i000: WIXSTDBA: OnExecuteProgress() – package: TeamServer.msi, progress: 100%, overall progress: 100%
[2EE0:20C0][2024-03-22T09:31:45]i000: WIXSTDBA: OnExecuteMsiMessage() – package: TeamServer.msi, message: Message type: 2, Argument: 1
[2EE0:20C0][2024-03-22T09:31:45]i000: WIXSTDBA: OnExecuteMsiMessage() – package: TeamServer.msi, message: Message type: 2, Argument: 1
[2EE0:20C0][2024-03-22T09:31:46]i000: WIXSTDBA: OnExecuteMsiMessage() – package: TeamServer.msi, message: 1: 2 2: 0
[2EE0:20C0][2024-03-22T09:31:46]i000: WIXSTDBA: OnExecuteMsiMessage() – package: TeamServer.msi, message: 1: 2 2: 1
[211C:2C64][2024-03-22T09:31:46]e000: Error 0x80070643: Failed to uninstall MSI package.
[211C:2C64][2024-03-22T09:31:46]e000: Error 0x80070643: Failed to execute MSI package.
[2EE0:20C0][2024-03-22T09:31:46]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2EE0:20C0][2024-03-22T09:31:46]i319: Applied execute package: TeamServer.msi, result: 0x80070643, restart: None
[2EE0:20C0][2024-03-22T09:31:46]e000: Error 0x80070643: Failed to execute MSI package.
[211C:2C64][2024-03-22T09:31:46]i318: Skipped rollback of package: TeamServer.msi, action: Install, already: Present
[2EE0:20C0][2024-03-22T09:31:46]i000: WIXSTDBA: OnProgress() – progress: 33%, overall progress: 33%
[2EE0:20C0][2024-03-22T09:31:46]i319: Applied rollback package: TeamServer.msi, result: 0x0, restart: None

If this is happening for you, then here we have the answer to this problem.

Steps to Fix This

There are 2 ways to work around this issue.

Method 1

1. Download the MicrosoftProgram_Install_and_Uninstall.meta tool at: MicrosoftProgram_Install_and_Uninstall.meta.diagcab
2. After downloading, open the MicrosoftProgram_Install_and_Uninstall troubleshooter and Click on “Next”.
3. Click On “uninstalling”.
4. It will open a list of the programs. In that you have to select “PortalIntfMsi”. If “PortalIntfMsi” is not present then select “TeamServer.msi” and Click on “Next”.
5. Then click on “Yes, try uninstall”. After this, troubleshooting will be completed here.
6. Then click on “Close”
7. Try to install TeamServer again.

If this does not work or you cannot install this software in your server, then you will need to do the second method, but be aware that it is much longer and time consuming than the first.

Method 2

1. Stop the Services running using the Services Applet 

2. Using the Task Manager, stop the RepoSrvComm.exe, and RepoSrvEvents.exe 

3. Delete the following local folder using the File Explorer (These are the default locations): 

• C:\Idera 
• C:\Users\”Username”\AppData\Roaming\Idera 
• C:\Users\”Username”\AppData\Local\Temp\TeamServerDataBackup 
• C:\Program Files\TeamServerBackup
• All entries for Team Server located in the C:\ProgramData\Package Cache.  In order to find them you can hover over the folder to display the contents of the folder, like this: 

• All Team Server folders located in the C:\Users\Admin\AppData\Local\Temp
• All Team Server folders located in the C:\Users\Admin\AppData\Local\Temp, includin any TeamServerBackup

4. Open Regedit and delete the following registries entries: 

• HKEY_LOCAL_MACHINE\SOFTWARE\Idera 
• Any Team Server entry in the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products 
• You will have to look into the InstallProperties to find which entries are related to Team Server, like this: 

• Team Server entries also include PortalInf entries in the registries.
• Find and delete any Team Server or PortalInf entry in the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. To identify the registry you will have to look at the Display Name of the registry: 

• Delete any registry here that has Idera Technologies Inc as Publisher 
• Find and delete whole Registry Folder located in HKEY_USERS\ S-1-5-21-3638444050-2130741905-180568962-1001\Software\Idera 

5. (Optional) If the issue remains, you can always use the Search functionality in the Registries to search for missing entries within the registry. You can try searching for “IDERA” “ER /Studio” and “Team Server” entries